Privacy policy
This privacy policy ("Policy") describes how the owner of the Applications (the website grosbl.com and the mobile application "Restoran Gros - Topli obrok"), "Restoran Groš," collects, protects, and uses information that can identify you personally ("Personal Information"). It also describes the options available to you regarding the use of your personal data and how you can access and update this information. This Policy does not apply to practices of companies that we do not own or control, or to individuals we do not employ or manage.
Collection of Personal Data:
We receive and store all information that you voluntarily provide when you create your user account by filling out online forms on the website. We collect user information only to the extent necessary for processing orders through the Application system successfully. When needed, this information may include your email address, name, phone number, address, or other personal details. You may choose not to provide certain information, but if you do, you may not be able to use some of the Application's features. In the Applications, required data is marked when creating or editing a profile.
Collection of General Data:
When you visit the website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language settings, or the website you visited before coming to our site, the pages of our website you visit, the time spent on those pages, the information you search for on our website, access times, dates, and other statistics.
Cookies Collection:
During your first visit to the website, as well as on subsequent visits, your browser sends “cookies” to your computer—small text files that, depending on settings, can be stored by your internet browser (e.g., Microsoft Explorer, Mozilla Firefox, etc.). These files contain only data to identify you as a unique session user and are used solely to improve the performance of the Application system. If your browser is not set to accept cookies, you can configure it to accept, reject, or notify you of each cookie sent.
Managing Personal Information:
You can access, add, update, and delete certain personal data about yourself. The information you can review, update, and delete may change as the website or Services change. However, when you update information, we may retain a copy of the unedited information in our records. Some information may remain in our private records even after deletion from your account. We will retain and use your information as necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporated into your personal data after you update or delete it, but not in a manner that personally identifies you. Upon expiration of the retention period, personal data will be deleted. Therefore, the right to access, the right to deletion, the right to correction, and the right to data portability cannot be exercised after the retention period has expired.
Use and Processing of Collected Data:
The data we collect from you (name, address, phone number, order content) is necessary to provide the Service, specifically for delivering the order. This data is available to the Restaurant performing the delivery of ordered meals. In addition, the collected data may be used to personalize your experience; improve our website; enhance customer service and respond to client inquiries and emails; send emails with alerts such as password reminders, updates, etc.; operate and manage our websites and services. General information collected is used solely to identify potential abuse cases and establish statistical information related to website use. These statistical data are not aggregated in a way that would identify any specific system user. We may process personal information about you if one of the following applies: (i) You have given your consent for one or more specific purposes. Note that under certain laws we may be allowed to process information until you object to such processing (by opting out), without relying on consent or any other subsequent legal basis. However, this does not apply whenever the processing of personal information is subject to European data protection law; (ii) Processing is necessary for compliance with a legal obligation to which you are subject; (iii) Processing relates to a task carried out in the public interest or in the exercise of official authority vested in us; (iv) Processing is necessary for the purposes of legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, especially whether the provision of personal data is a legal or contractual requirement, or a requirement necessary to enter into a Contract. Your phone number or email may be used to notify you about the status of your order or any sudden cancellations if needed. Restoran Groš reserves the right to occasionally notify users of the system via email about new services or products.
Transfer and Storage of Information:
Depending on your location, data transfer may involve transferring and storing your data in another country. You have the right to be informed about the legal basis for transferring information to a country outside the European Union or to any international organization governed by international public law or established by two or more countries, such as the UN, and the security measures taken to protect your information. If such a transfer occurs, you can learn more by checking the relevant sections of this document or by inquiring with us using the contact information provided in the contact section.
Advertising Tracking and Privacy:
This site may use marketing tools from Google and Facebook for internet advertising purposes, allowing third-party partners to display targeted ads from this website on other websites. We, along with third-party partners, Google, and Facebook, use cookies (first-party and third-party cookies) together to inform, optimize, and serve ads based on previous visits to the site grosbl.com.
User Rights:
You can exercise certain rights concerning the information we process. Specifically, you have the right to: (i) withdraw consent where you have previously given your consent for processing your information; (ii) object to the processing of your information if the processing is based on a legal basis other than consent; (iii) know if your information is being processed by us, obtain disclosure regarding certain aspects of the processing, and receive a copy of the information being processed; (iv) verify the accuracy of your information and request that it be updated or corrected; (v) under certain circumstances, restrict the processing of your data, in which case we will not process your data for any purpose other than storage; (vi) under certain circumstances, obtain deletion of your personal data from us; (vii) receive your information in a structured, commonly used, and machine-readable format and, if technically feasible, transfer it to another controller without hindrance. This provision applies provided your information is processed by automated means and the processing is based on your consent, on a Contract you are a part of, or on pre-contractual obligations.
Right to Object to Processing:
When personal information is processed in the public interest, in the exercise of official authority vested in us, or for legitimate interests pursued by us, you may object to such processing by providing grounds relating to your specific situation to justify the objection. However, you should know that if your personal data is processed for direct marketing purposes, you can object to such processing at any time without providing any justification. Information about the extent and manner of processing personal data for direct marketing purposes can be found in the relevant sections of this document.
How to Exercise These Rights:
All requests to exercise user rights can be directed to the website owner via the contact details provided in this document. These requests can be made free of charge, and the owners will address them as soon as possible, and no later than within one month.
"Do Not Track" Signal:
Some browsers have a "Do Not Track" feature that signals to websites you visit that you do not want your online activity to be tracked. Tracking is not the same as using or collecting information about a website. For these purposes, tracking refers to the collection of personal identifying information from consumers using or visiting a website or online service as they move across different websites over time. As browsers transmit "Do Not Track" signals, the interpretation and response to these signals are not yet standardized. As a result, this website is not yet set up to interpret or respond to "Do Not Track" signals transmitted by your browser. However, as detailed in this policy, we limit our use and collection of your personal data.
Links to Other Websites:
Our website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy policies of such other sites or third parties. We advise you to read the privacy statements of every website you visit that may collect personal data.
Information Security:
We ensure the information you provide is secured on computer servers in a controlled, secure environment protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal information under our control and supervision. However, data transmission over the Internet or wireless networks cannot be guaranteed. Therefore, while we strive to protect your personal data, you acknowledge that (i) there are limitations to the security and privacy of the Internet that are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite our best efforts.
Privacy Breaches:
If we become aware that the security of the website is compromised or that personal data has been disclosed to unrelated third parties as a result of external activity, including but not limited to security breaches or fraud, we reserve the right to take reasonable and appropriate measures, including but not limited to investigation and reporting, as well as notifying and cooperating with law enforcement agencies. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe there is a reasonable risk of harm to users as a result of the breach or if notification is required by law. When we do so, we will post a notice on the website, send you an email, and contact you by phone.
Changes and Updates:
We reserve the right to modify this Policy relating to the Applications or services at any time, effective upon posting the updated version of this policy on the website. When we do so, we will post a notice on the main page of our website. Your continued use of the website after any changes indicates your acceptance of such changes.
Acceptance of This Policy:
You accept that you have read this Policy and agree to all its terms and conditions. By using the Applications or its services, you agree to be bound by this policy. If you do not agree to adhere to the terms of this Policy, you may not be authorized to access certain pages of the website or use the offered Services.
Contact Us:
If you have any questions regarding the privacy policy, please contact us via email at: restorangros2015@gmail.com www.grosbl.com +387 51 301 111 This document was last updated on April 25, 2021.